Refund policy

When we will refund

• Where required by applicable law or by payment-network rules.
• Where we fail to deliver the purchased service, for example your payment is confirmed but the record cannot be assigned to you because someone else's claim was completed first, or because your reservation had already expired. These cases are refunded in full.
• Where you were charged more than once for the same claim, or an amount different from the price shown at checkout.
• Where we reverse a claim that we confirmed in error.

When we will not refund

• Because you were dethroned. Another person claiming the record is part of how the Service works and is explained before you pay.
• Because you changed your mind, or did not realise the record could be claimed by someone else.
• Because your claim, display name or account was removed for breaking the Terms.

How to ask

Email theinternetrecords@gmail.com from your account email with the record name, the date and the order reference from your invoice. We acknowledge every request within 24 hours and aim to decide within 5 business days (and in any case within 15 days).

How refunds are paid

Approved refunds are made in US dollars, include the tax charged on that payment, and go back to the original payment method through our payment provider, Dodo Payments. After approval, your bank usually needs a few business days to show the money. Your bank may convert the amount to your local currency at its own rate.

Disputes and chargebacks

Please contact us first, because we can often fix a problem faster than a bank dispute. Opening a chargeback without a legitimate basis breaks our Terms and may lead to your account being suspended. Nothing in this policy limits any rights you have under mandatory consumer law. You can also use our grievance contact.